After a config restore we were unable to save IPSO changes
in either voyager or CLI. We were also not able to install any packages.
The symptoms we saw were;
-
In voyager we would be logged out if the “save”
button is pressed.
-
From the CLI if we “save config” the following
error would be displayed.
NMSSYS0026
libdb_do_transaction: connection closed during operation
- Packages will not install from voyager with a db
xpand process error.
-
Or packages will not install with a “Installation
Aborted…” error
Can not find your
/opt/CPshared/5.0/tmp/.CPprofile.sh file
Installation
Aborted...
The issue here is documented in a hidden SK (sk59440) and following the
solution has resolved both issues;
After seemingly successful restore from the backup, the following error appears while trying to save configuration in Voyager, clish or through dbset. Configuration can still be applied."libdb_do_transaction: connection closed during operation" attempt to save configuration results in xpand process crash.
SOLUTION
Check point say the solution is;
“Changing the configuration database (copying intial file) in Voyager -> Configuration -> Configuration Sets -> Select a database for next reboot clears the issue e.g. xpand process stops coring and configuration can be saved.”
We found it was better to save the current “locked” config to a new “configuration set” name. For good measure we rebooted after.
