[Technical] - Unable to save IPSO config changes or install any packages on a Check Point IP Appliance running IPSO 6.2

After a config restore we were unable to save IPSO changes in either voyager or CLI. We were also not able to install any packages.

The symptoms we saw were;

-          In voyager we would be logged out if the “save” button is pressed.

-          From the CLI if we “save config” the following error would be displayed.

NMSSYS0026 libdb_do_transaction: connection closed during operation

-           Packages will not install from voyager with a db xpand process error.

-          Or packages will not install with a “Installation Aborted…” error

Can not find your /opt/CPshared/5.0/tmp/.CPprofile.sh file
Installation Aborted...

The issue here is documented in a hidden SK (sk59440) and following the solution has resolved both issues;

After seemingly successful restore from the backup, the following error appears while trying to save configuration in Voyager, clish or through dbset. Configuration can still be applied."libdb_do_transaction: connection closed during operation" attempt to save configuration results in xpand process crash.

SOLUTION
Check point say the solution is;

“Changing the configuration database (copying intial file) in Voyager -> Configuration -> Configuration Sets -> Select a database for next reboot clears the issue e.g. xpand process stops coring and configuration can be saved.”

We found it was better to save the current “locked” config to a new “configuration set” name. For good measure we rebooted after.